Adrangi’s Kerrisdale Issues Report on Eastman Kodak

Posted on April 13, 2018

Sahm Adrangi is currently the Chief Investment Officer (CIO) of the Kerrisdale Capital, one of the premier organizations concerning with stocks, bonds, financial reports, and more. The company essentially seeks to educate the public and help them from fraudulent companies. The company values long-term investments and holds events to promote just its “value-driven” investment ideals.

Before Kerrisdale Capital, Adrangi held various financial positions, including analyst, investment banker and fund manager; amongs others. Adrangi’s tenure at Longacre Fund Management is especially underscoring as he was one of the individuals responsible for managing $1.2 billion in company assets.

Even before Longacre Investments, Sahm Adrangi was helping clients with bankruptcy cases and investment dealings. Sahm Adrangi’s most prominent role, however, comes with Deutsche Bank, where was heavily involved with the financial structures and leverages. At an early age of 33, Sahm Adrangi holds titles and accolades that few even dream of. Early on, Adnragi was focused on attaining an education from one of the most prestigious colleges in the world, Yale University, where he would receive a BA in Economics.

More recently, Adrangi’s initiatives to educate the public lead to a negative report on a valued Eastman Kodak Company. Kerrisdale and Adrangi point out that KodakOne and KodakCoin are flawed in its system of operation, thus will not provide its shareholders’ benefits. He specifically points out that the company’s shares have risen because of an unwarranted hype – which will only hurt shareholders.

Eastman Kodak Company’s stock rose by 187% since it announced a lucrative partnership with a third-party image platform. This partnership, as Kerrisdale points out, is an attempt to cover the weak structure of the company’s capital. Currently, Kerrisdale is only to benefit if Eastman Kodak’s stock prices fall. The report by Kerrisdale further highlights the company’s flaws. Adrangi and Kerrisdale will soon host a conference call to discuss the Kodak matters.

https://www.amazon.com/Legends-Leaders-Hedge-Funds-Finance/dp/B073DMGJTN

White Shark Media

Posted on June 01, 2017

https://www.youtube.com/watch?v=Wl25VsoZ6Kw

 

Dealing with customer complaints is something that many companies dread. However, there are proven ways to increase the effectiveness of your employee’s level of customer service. Keep reading to learn how to better deal with customer complaints.

 

How to Handle Customer Complaints

Employees should be trained to put their emotions aside and avoid personalizing the situation. The customer is most likely very frustrated over a legitimate product or service problem. The first thing that employees should do is to thank the customer for sharing their problem and ask them to clearly explain the situation. As part of this, customers should avoid contradicting or citing company policy when talking with upset customers, even if the customer if totally wrong.

 

Next, the employee should offer as much support as possible. This might come in the form of exchanging a defective product without the receipt or asking IT for assistance in solving the customer’s mobile phone glitch. In order to accomplish this, employees must be trained to be flexible and patient with customers. Keep in mind that certain customers will not be completely satisfied. There are also unique situations which may not have a clear cut solution. Therefore, employees should be empowered to offer rebates, discounts or even gift cards. Doing so will not only resolve the problem, but increase customer loyalty and guarantee future revenue.

 

Case Study

White Shark Media is a well-established digital marketing agency that has successfully learned from their mistakes. For example, many clients used to complain about poor communication. They were often frustrated because they were unable to directly contact their account representative. Therefore, White Shark Media scheduled monthly progress meetings with every client. During this time, the client could voice any concerns and and review the previous month’s performance. Because of this, many potential problems were identified early on and clients were satisfied with the results. In addition to this, White Shark Media also upgraded their phone system with direct extensions.

 

As illustrated above, White Shark Media directly responded to client’s complaints with both process and system changes. Companies should keep in mind that chronic customer complaints can be solved through a variety of options. For example, other companies that experience communication problems won’t even have to install a phone system. Instead, they may add a live-chat customer service option to their website or client’s online account platform.

 

Clearly, handling customer complaints should be done properly. This will increase revenue and customer loyalty. Keep in mind that there are multiple solutions to seemingly difficult customer service problems.